Frequently Asked Questions
General
What is the check in time?
Check in time is at 3:00 pm (not guaranteed in the event of high occupancy). Should you need earlier accommodation we are happy to assist, however it is subject to the availability of rooms. Upon arrival at the premises, guests are required to present a valid form of identification stating the name, address, nationality, identity card number, place and date of issue to ascertain the identity and thus to be saved in the registry. M Boutique Kampar will make every effort to honour any special requests (specific floor or room number, crib etc.) subject to the availability upon your arrival. M Boutique Kampar reserves the rights to refuse service to any guests who do not follow or comply with our hotel policies.
What is the check out time?
Check out time is at 12:00 pm. Requests for a late check-out can be directed to the front office on the morning of your departure and may be subject to availability and/or an additional charge.
Do you allow smoking on property? In the rooms?
We are a 100% non-smoking hotel. Out of concern for all of our guests M Boutique has been designated as a non-smoking premise. In the event a guest smokes or permits smoking in a guest room or our public areas, a “Smoke Elimination Fee” of RM200 will be posted to the guest’s account upon checkout.
How much do you charge for wifi internet access?
Unfortunately at current, we do not offer complimentary Wi Fi due to no infrastructure from Telekom Malaysia to our Hotel. We are currently monitoring the situation and will update all our friends when the service becomes available.
Do you have high-speed wired and/or wireless internet access available?
Currently we do not have this facility due to no infrastructure from Telekom Malaysia into our Hotel.
Do you have fitness center or games room?
No we do not have a fitness centre but we do have a Games Room with billards, darts, etc.
Do you offer room service? What are the hours?
We do not provide room service. Special requests can be made from our adjacent restaurant partner; Oldtown White Coffee from 10.00 am to 10.00 pm only.
Do you have a business center?
No, we do not have a dedicated business center; however we provide an internet station on the first floor, and can help, should you have any special request for faxing, printing, etc. Please note that our internet station is also provided on an “as is” basis.
Is there Carparks available at M Boutique Kampar
There is an open space, complimentary car parking based on a first come first serve basis around the Hotel.
Do you have a swimming pool?
No we do not have a swimming pool in M Boutique Kampar.
Do you have a spa?
No we do not have a spa.
Rooms & Reservations
How do i view or amend my reservation?
If you had booked directly from our website, please use this link to view, modify, or cancel your reservation. For reservations made directly with us over the phone, please feel free to call us at +6 +6 017 471 0008 or drop us an email via our contact page. For Reservations made via Agoda, Booking.com, Expedia, Hotels.com, etc, we would appreciate if you could contact the respective customer service centers that you had made the booking from.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
You need to contact the channel through which you made your reservation.
Can I request a specific type of room based on the theme?
We do not sell rooms by thematic floors. All rooms are sold based on Room Category. However, you can make a request for a particular themed floor and we will do our best to accommodate. We do close floors for preventive maintenance on a weekly basis and cannot guarantee that the request will be fulfilled.
Do you have high speed wired or wireless internet access available?
High speed wireless internet access is provided in the room as well as public areas within the hotel.
How much do you charge for wifi internet access?
WiFi internet access is complimentary.
How big are your rooms?
At M Boutique Kampar, we try to be as upfront as possible and we have designed our rooms to be bigger that our oldest sister M Boutique Ipoh. The sizes are, based on room category;
Standard Room Category : 20 square meters / 220 square feet
Superior Room Category : 23 square meters / 250 square feet
Premier Room Category : 25 square meters / 275 square feet
Premier Triple Room Category : 26 square meters / 282 square feet
King Suite Room Category : 41 square meters / 440 square feet
Family Suite Room Category : 70 square meters / 750 square feet
All sizes provided are an approximate.
Can i add an extra bed in the rooms?
Can I add an extra bed in the rooms? Due to our room configuration, we cannot add extra bed in the rooms. We do have Premier Triple (Queen plus Single Bed) if you require a room for 3 persons. Please feel free to call us at +6 017 471 0008 or drop us an email via our contact page if you would like to know more.
What is the minimum age requirement to check in to the room?
You must be 18 years of age with a valid ID to check in to the hotel.
What is your cancellation/deposit policy?
We require a credit card at the time of booking. You must cancel outside of 72 hours prior to arrival to avoid a one night’s room and tax to your card.
If you do not provide your credit card details, this is considered a NON GUARANTEED reservation and we reserve the right to release your room reservation by 6.00 pm on the day of arrival.
Please note that for special rates, packages and certain peak seasons, this policy is subject to change.
Is my ID/passport required at check in?
There is an open space, complimentary car parking based on a first come first serve basis around the Hotel.
What age do kids stay for free?
Children below the age of 10 and under stay for free in existing bedding when accompanied by an adult. The maximum number of children allowed in all rooms when using existing bedding is 1 only.
What is the maximum number of occupants per room?
The maximum number of occupants per room category shall be as follows;
Standard Room Category – 2 Adults
Superior Room Category – 2 Adults
Premier Room Category – 2 Adults
Premier Triple Room Category – 3 Adults
King Suite and Family Suite – 3 Adults
We allow 1 Child Only below the age of 10 and under to stay for free using existing bedding as a combination/addition to the maximum number of occupants per room. The hotel reserves the right to refuse service to any guests who do not follow or comply with hotel policies.
Will your rooms allow baby cots/cribs? Is there a charge?
Baby Cots/Cribs are provided free of charge and subject to room availability. Kindly make a request during your reservation.
Do you have inter connecting rooms?
Yes, we have inter connecting rooms for the Premier Room Category only. You may make a request for connecting rooms; however, they are not guaranteed.
Do you have accessible rooms?
Yes, we have 1 accessible room which is of our Superior Room Category.
Do you have an early departure fee?
Yes, an early departure fee in an amount of up to one night’s room charge and tax will apply.
Directions and Transportation
How do i get to the hotel?
Please see our Maps page. If you have any difficulties, please call us directly at +6 017 471 0008.
What is your GPS coordinates?
Our GPS Coordinates are 4° 19’ 44.7996” N, 101° 8’ 48.6816” E. Please note that the coordinates used on Google Maps and Waze may differ from the ones above.
Do you offer free shuttle service from the airport?
We currently do not offer a complimentary shuttle service. Please feel free to call us at +6 017 471 0008 or drop us an email via our contact page should you require transfer services by M Boutique Kampar.
Restaurants
What are the hours of Oldtown White Coffee Kampar?
Hours for Oldtown White Coffee Kampar (adjacent) are:
All Day Dining 9:00 am – 12:00 am
For more information, please call: +6 017 471 0008
Please note that our outlets are managed independently of M Boutique, but we do communicate and share comments from our guests on a periodic basis.
Accounting
I have questions about my bill. Who do i call?
Please feel free to call us at +6 017 471 0008 or drop us an email via our contact page should you have any quires with regards to your bill.
What forms of payment is accepted to pay for my room?
For Credit Cards; we currently accept VISA, MASTER & JCB. When you check in to M Boutique, we will charge the full room rate to your credit card. We will also take an authorization from your credit card of RM100 for any incidental charges such as mini bar. This is an authorization and the amount is only blocked on your credit card. In the event of no additional charges, the merchant bank will release this authorization from your account within 5 working days after check out. We do not accept checks.
For payments via cash, we will ask for a deposit of the full room charges and tax including a refundable RM100 per room for the incidental charges such as mini bar. We will refund this deposit, if there are no incidental charges,at the time of check out.
Pets
Are pets allowed? Are there restrictions for weight, height or types?
As much as we love pets ourselves, we do not allow pets in our hotel for the benefit of all our friends of M Boutique Kampar.
If I have a pet, is there a place where they will be cared for?
Yes, there are a couple of pet friendly homes in Kampar, which we recommend often, who will care for your pet and would appreciate if you could let us know in advance or call us at +6 017 471 0008 or drop us an email via our contact page.
Special Requests
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
We do numerous special request at M Boutique Kampar from room decorations, to Anniversaries, Birthdays, etc. A lot really depends on you and the M Boutique Family would appreciate if you could tell us of your special request during your reservation or call us at +6 017 471 0008 or drop us an email via our contact page.
Meetings & Events at M Space
How do i book a meeting?
Please contact our Sales Department at +6 017 471 0008 or drop us an email via our contact page.
Do you offer special group rates?
Yes, we do offer special group rates. Please contact our Sales Department at +6 05 255 5566 or drop us an email via our contact page.
